Account Manager
(Job Code : EMEAM)

eMarketingEye is an internationally acclaimed digital marketing agency based in Sri Lanka, working with over 1200 clients across 45+ countries. We specialize in providing digital marketing solutions to the travel & hospitality industry offering a wide range of services from website design and development to performance-driven search marketing, SEO, social media campaigns and web analytics solutions.

Key Responsibilities:

• Developing and nurturing relationships with clients; acting as a bridge between the client and the company, ensuring that client needs and expectations are met
• Identifying opportunities for account growth by upselling or cross-selling products or services that align with the client’s needs and objectives
• Overseeing and coordinating projects or campaigns related to client accounts, ensuring they are executed effectively and meet client expectations
• Monitoring and assessing client satisfaction as well as taking proactive steps to ensure that clients are happy with the products or services provided
• Staying updated on industry trends, market conditions, and competitor activities
• Being responsible for proactively engaging with clients to discuss and negotiate the terms of contract renewals, ensuring that both the client’s evolving needs and the company’s objectives are met
• Engaging in client interactions, including both local and international visits, to nurture client relationships
• Preparing comprehensive and insightful reports and presentations on a regular basis, either monthly or weekly or when required

Benefits:

• Above industry average remuneration and benefits
• Opportunity to work with world-class digital marketing experts
• Exposure to work with top local and international brands
• Opportunities to travel overseas for client meetings and conferences
• Ongoing training, guidance, and direction from global industry leaders
• Modern and flexible working environment
• Health insurance and life insurance
• Convenient office shuttle service for daily commute

Characteristics:

• Client-focused mentality
• Strategic thinking and problem-solving skills
• Adaptability and flexibility
• Common sense with the right attitude
• Creative and out-of-the-box thinking
• A team player with excellent interpersonal skills
• Ability to work with minimum supervision
• Organized and efficient multitasker

Requirements:

• Excellent interpersonal and communication skills in English
• A degree in IT, Business Administration, Marketing or an equivalent qualification
• Competence in MS Office
• Experience in digital marketing, online hotel distribution and hotel marketing will be an added advantage
• Over 3 years of experience in Account Management / Project Management

If you have the required qualifications and experience in line with our requirements, we would like to hear from you. Please email your complete CV to future@emarketingeye.com stating the job code EMEAM in the subject line.